ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
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Eco-tourism the foundation of sustainable tourism development has emerged as catalyst for economic development for developing co...
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This research work is carried out to determine the problems of physical distribution management in a beverage i...
BACKGROUND OF THE STUDY
The economic environment is rapidly changing, with phenomena...
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This research was conducted to ascertain the impact of modern office equipment on the secretar...
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This study was carried out on government strategies and management of security challenges in Nigeria. Following...
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This study was carried out on the role of information technology in development of an effective internal...
ABSTRACT: THE ROLE OF SOCIAL MEDIA IN SHAPING THE BUSINESS ENVIRONMENT
This research a...
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The study examined economics of post harvest food losses involving three (3) varieties of leafy vegetables name...
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This research project is based on “The Effect of Teaching and Learning environment on th...
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This research undertook an assessment of discipline techniques in the management of public secondary schools in Jigawa State, Ni...