THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN THE BANKING INDUSTRY OF NIGERIA (FIRST BANK PLC,)
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
Related Project Materials
DEPENDENCY AND UNDERDEVELOPMENT IN AFRICA: THE NIGERIAN EXPERIENCE
Abstract
Dependency and underdevelopment in Africa is our main thrust which we try to relate the above to the Nigerian context. Dependenc...
AN EXAMINATION OF WESTERN MEDIA AND ITS INFLUENCE ON THE FASHION CHOICES OF NIGERIAN LADIES
EXCERPT FROM THE STUDY
"Western culture is an extremely broad term that refers to the social norms, belief systems, traditions, cust...
COMPARATIVE EFFECT OF COMMERCIAL FEED AND FORMULATED DIETS ON THE GROWTH AND BIOCHEMICAL PARAMETERS OF HETEROBRANCHUS BIDORSALIS (CATFISH) FINGERLINGS
ABSTRACT
Fish farming is a major viable solution to the problem of protein inadequacy in Nigeria but the high cost of feed remains a majo...
THE EFFECT OF MOTHER TONGUE ON ENGLISH LANGUAGE
Abstract
This study investigates the effect of mother tongue on English language in some selected secondary sc...
INFLUENCE OF RELIGIOUS PROGRAMMES ON NTA ENUGU IN REGULA TING THE MORAL CONDUCTS OF NIGERIAN STUDENTS (A STUDY OF CARITAS UNIVERSITY STUDENTS)
Abstract This study
focuses on the influence of religious programmes on NTA Enugu in regulating the moral conducts of Nigeria student, a...
MARKETING PRACTICES AND CONSUMER SATISFACTION IN THE HOTEL INDUSTRY (A CASE STUDY OF ABIA HOTEL LTD. UMUAHIA
ABSTRACT
If management is to maximize customer satisfaction and resulting profits. It must recognize that components of...
THE INFLUENCE OF POVERTY ON CRIME
Abstract
The purpose of the study was to establish the significant relationship between poverty and crime in Owerri of E...
DESIGN AND IMPLEMENTATION OF COMPUTER SECURITY: DATA ENCRYPTION, DECRYPTION AND KEY HASH ALGORITHMS
STATEMENT OF THE PROBLEM
The problem is security. The password method used in almost all commercial ope...
EFFECTS OF BUDGETING AND BUDGETARY CONTROL IN EXTRACTING INDUSTRY. (A CASE STUDY OF SHELL CORPERATION OF NIGERIA)
Abstract
The main aim of this write up is to throw more light on the review of budgeting control in a extracting industry. This research...
MENTAL HEALTH AS A CHALLENGE TO YOUTH DEVELOPMENT IN NIGERIA AND ITS COUNSELING IMPLICATIONS
BACKGROUND OF THE STUDY
Mental health is a health issue that is in circulation, specifically among Nige...
