0704-883-0675     |      dataprojectng@gmail.com

THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN THE BANKING INDUSTRY OF NIGERIA (FIRST BANK PLC,)

  • Project Research
  • 1-5 Chapters
  • Abstract : Available
  • Table of Content: Available
  • Reference Style: APA
  • Recommended for : Student Researchers
  • NGN 3000

ABSTRACT

This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.




FIND OTHER RELATED TOPICS


Related Project Materials

INTEGRATION OF LANDFORM AND CULTURAL DESIGN ELEMENTS IN THE DESIGN OF AN ECO-TOURIST RESORT

ABSTRACT

Eco-tourism the foundation of sustainable tourism development has emerged as catalyst for economic development for developing co...

Read more
PROBLEM OF PHYSICAL DISTRIBUTION IN A BEVERAGE INDUSTRY

ABSTRACT

This research work is carried out to determine the problems of physical distribution management in a beverage i...

Read more
AN ASSESSMENT OF STRATEGIC MANAGEMENT AND ITS THE EFFECT ON ORGANIZATIONS PERFORMANCE (A CASE STUDY OF KRISORAL GROUP OF COMPANIES LIMITED ONITSHA)

​​BACKGROUND OF THE STUDY

The economic environment is rapidly changing, with phenomena...

Read more
THE IMPACT OF MODERN OFFICE EQUIPMENT ON THE JOB PERFORMANCE OF SECRETARIES

ABSTRACT

This research was conducted to ascertain the impact of modern office equipment on the secretar...

Read more
GOVERNMENT STRATEGIES AND MANAGEMENT OF SECURITY CHALLENGES IN NIGERIA

ABSTRACT

This study was carried out on government strategies and management of security challenges in Nigeria. Following...

Read more
THE ROLE OF INFORMATION TECHNOLOGY IN DEVELOPMENT OF AN EFFECTIVE INTERNAL CONTROL SYSTEM  

ABSTRACT

This study was carried out  on the role of information technology in development of an effective internal...

Read more
THE ROLE OF SOCIAL MEDIA IN SHAPING THE BUSINESS ENVIRONMENT

ABSTRACT: THE ROLE OF SOCIAL MEDIA IN SHAPING THE BUSINESS ENVIRONMENT

This research a...

Read more
ECONOMIC ANALYSIS OF POST-HARVEST LOSSES AMONG LEAFY VEGETABLES MARKETERS

ABSTRACT

The study examined economics of post harvest food losses involving three (3) varieties of leafy vegetables name...

Read more
THE EFFECT OF TEACHING AND LEARNING ENVIRONMENT ON THE ACADEMIC PERFORMANCE OF THE PUPILS IN SELECTED PRIMARY SCHOOL

ABSTRACT

This research project is based on “The Effect of Teaching and Learning environment on th...

Read more
ASSESSMENT OF DISCIPLINE TECHNIQUES IN THE MANAGEMENT OF PUBLIC SECONDARY SCHOOLS NIGERIA

ABSTRACT

This research undertook an assessment of discipline techniques in the management of public secondary schools in Jigawa State, Ni...

Read more
Share this page with your friends




whatsapp